Patient Services Coordinator

Novant Health; Lexington, Northern (NC, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Novant Health's Lexington/Thomasville urology practice seeks a Patient Service Coordinator to support front desk operations, scheduling, referrals, and patient payments while delivering excellent patient experiences.

You will rotate between Lexington and Thomasville locations, applying EPIC and CPT/ICD-9-CM knowledge in a high-volume clinic setting, with a strong emphasis on teamwork and patient care.

Qualifications

• Must have strong verbal communication and excellent organizational skills.
• Ability to interact with individuals of all cultures and levels of authority; maintain confidentiality.
• Proficiency with medical office software and CPT/ICD-9-CM coding concepts.
• Experience in a fast-paced medical office with front desk responsibilities.

Responsibilities

• Perform front desk check-in and check-out, ensuring accurate and timely registration.
• Verify and update patient demographics, insurance, and contact information.
• Manage incoming telephone calls and route to appropriate department.
• Schedule, reschedule, and coordinate patient appointments according to provider templates.
• Process and manage referrals, ensuring information is obtained and referrals are tracked.
• Collect and process patient payments and address financial questions as appropriate.
• Provide coverage at both Lexington and Thomasville clinic locations as assigned.

Skills

Communication skills

Organizational skills

Confidentiality

Teamwork

Initiative

Problem solving

Verbal communication

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Patient Service Coordinator

Department: Urology
Schedule: Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–12:00 PM
Location: Lexington/Thomasville, NC – Travel rotation between clinic locations

Job Summary

The Patient Service Coordinator provides advanced administrative and patient-facing support within a high-volume urology specialty practice. This role is responsible for delivering an excellent patient experience while supporting front desk operations, patient scheduling, referrals, telephone management, and daily clinic workflows. The coordinator will rotate between the Lexington and Thomasville clinic locations based on operational needs.

What You'll Do

Key Responsibilities

• Perform front desk check-in and check-out, ensuring accurate and timely completion of registration and patient information.
• Verify and update patient demographic, insurance, and contact information.
• Manage incoming telephone calls and appropriately route calls to the appropriate department or team member.
• Schedule, reschedule, and coordinate patient appointments according to provider templates and clinic guidelines.
• Process and manage referrals, ensuring required information is obtained and referrals are appropriately scheduled and tracked.
• Collect and process patient payments and assist with financial questions as appropriate.
• Provide coverage and support at both the Lexington and Thomasville clinic locations as assigned.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.