Patient Access & Care Coordinator

Georgia Urology; Braselton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Georgia Urology in Georgia seeks a Patient Coordinator to deliver outstanding care to patients and physicians, support the physician group, and maintain smooth patient flow.

Responsibilities include greeting patients, checking in/out, protecting privacy, managing records, coordinating appointments, verifying insurance, collecting payments, and documenting data in the EMR, while complying with HIPAA and OSHA.

Qualifications

• High School Diploma; some college preferred.
• Minimum 2 years healthcare experience.

Responsibilities

• Greet patients with courtesy and respect.
• Check patients in/out upon arrival and departure.
• Maintain patient confidentiality in all transactions.
• Update, file, and maintain patient data integrity.
• Request and follow up on patient records with referring offices.
• Forward medical records to requesting physicians.
• Schedule patient appointments.
• Verify insurance information, obtaining prior authorizations, and collect payments.
• Scan patient data into the EMR system.
• Answer and make calls to confirm appointments.
• Maintain HIPAA and OSHA compliance.
• Other duties as assigned.

Skills

Organizational skills

Time management

Professionalism

EMR

Microsoft Office

Education

High School Diploma; some college preferred

Minimum 2 years healthcare experience

Tools

EMR software

Microsoft Office

Job description

Description

Job Purpose: Under general supervision, the Patient Coordinator will provide outstanding care in service to patients and physicians. The Patient Coordinator will provide support to the Physician Group and Clinical Staff with patient flow in a professional and courteous manner at all times.

JOB FACTORS:

Essential Duties & Responsibilities

• Greet all patients with courtesy and respect.
• Check patients in/out upon arrival and/or departure.
• Ensure patient confidentiality throughout all transactions.
• Update, file and maintain the integrity of all patient data.
• Request patient records from referring physician offices and follow up with that office to ensure all information is received prior to patient visit as directed.
• Forward medical records to requesting physicians.
• Schedule patient appointments.
• Verify patient insurance information, prior authorization, and collect payment for services rendered, (co-pays, deductibles, co-insurance, past due balances, and surgery deposits)
• Scan patient data into the NextGen EMR system.
• Check patients in for clinical staff.
• Answer incoming telephone calls and make outbound calls to patient in order to confirm scheduled appointments.
• Maintain current knowledge of HIPAA compliance and OSHA standards.
• Other duties as assigned.

Requirements

QUALIFICATIONS:

Knowledge:

Education/Training:

• High School Diploma, some college preferred.
• Minimum of 2 years’ experience in a Healthcare setting.

Skills & Abilities:

• Excellent organizational, time management and follow through skills.
• Must be able to interact with team members in a fast-paced environment while maintaining a high level of professionalism.

Computer literacy:

• Proficiency and working knowledge of medical software applications, e.g. EMR, as well as Microsoft Office Applications.

Driving Requirements:

• A valid State of Georgia Driver's License and reliable transportation is required.

SPECIAL REQUIREMENTS:

Physical Demands: This position requires a substantial amount of standing, sitting, and working at a computer station throughout the day.

Work Environment: Must be flexible and available to work at different locations throughout Georgia Urology.