Patient Experience Coordinator

Carolinas Center for Oral & Facial Surgery; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Carolinas Center for Oral & Facial Surgery in Greenville, SC seeks a Patient Experience Coordinator to ensure outstanding patient care from first contact to post-visit. You will handle referral intake, scheduling, benefits verification, and patient communications to guarantee a smooth, welcoming experience.

The role requires a high school diploma and proficiency with Microsoft Office and EMR systems; prior medical/dental office experience is preferred.

Qualifications

• High school diploma (or equivalent) and prior experience in a medical or dental office.
• Proficiency with Microsoft Office products and EMR systems.
• Ability to learn new software quickly.

Responsibilities

• Be the point of contact for referrals and guide patients through the process.
• Answer phones, schedule appointments, and confirm patient details.
• Verify benefits and communicate instructions for visits.
• Coordinate with staff to verify referrals and radiography.

Skills

Customer service

Scheduling

Communication

Education

High school diploma or equivalent

Associates or Bachelor's degree in healthcare administration (preferred)

Tools

Microsoft Office

EMR system

Job description

Patient Experience Coordinator

Full Time Clerical Greenville, SC, US

4 days ago Requisition ID: 2634

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients’ needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority


• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.


• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.


• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.


• Assures timely response to third party payers requests for additional information.


• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.


• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office


• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products


• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)


• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience


• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling


• Experience with financial counseling in a medical office