Patient Service Coordinator - Urology

Hartford HealthCare; Waterford (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Tuition Reimbursement

Medical/Dental/Vision coverage

Generous PTO

Employee assistance program

Wellness programs

Discounts on services and more

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records while ensuring a positive patient experience and efficient office operations. The role emphasizes scheduling, communication between patients and healthcare providers, and privacy compliance.

The ideal candidate will have fast-paced medical office experience, strong insurance knowledge, and Epic software familiarity, along with teamwork and excellent communication

Qualifications

• Relevant experience in a fast-paced medical office.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple tasks.
• Proven ability to work effectively in a team with excellent verbal communication; multilingual skills desirable.
• Strong computer skills with Microsoft Office proficiency.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices.

Responsibilities

• Greet patients, answer routine questions, register patients, and maintain records.
• Facilitate communication between patients and healthcare providers to ensure a positive experience.
• Schedule appointments to provide timely, accurate, and clinically appropriate access.
• Respond to patient and caregiver inquiries while upholding patient privacy and safety standards.
• Support efficient office operations and collaboration with clinicians and staff.

Skills

Fast-paced experience

Insurance knowledge

Epic experience

Customer-focused

Task prioritization

Teamwork & communication

Microsoft Office

Medical terminology

Travel readiness

Tools

Epic Software

Microsoft Office

Job description

Location Detail: 5 Dayton Road Waterford (10535)

Shift Detail: Mon-Fri

Join a High-Energy Team Supporting Exceptional Physicians

Are you ready to thrive in a fast-paced, collaborative environment where innovation and excellence are the norm? Our office is buzzing with energy, driven by a team of passionate professionals and dynamic physicians who are transforming healthcare every day. We’re looking for individuals who bring enthusiasm, adaptability, and a proactive spirit to help us deliver outstanding support and results.

If you’re excited by the idea of working alongside forward-thinking medical experts in a vibrant setting, we’d love to connect!

At Hartford HealthCare Medical Group we not only take great care of our patients, we take great care of our colleagues too! Our benefit options are designed so you can care for yourself and your family, just as you care for others when you are here.

• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagues AND dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs include a strong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

Job Summary

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

Qualifications

• Relevant experience in a fast-paced medical office highly preferred.
• Strong working knowledge of insurance requirements.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to providing excellent patient care.
• Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
• Proven ability to work effectively in a team environment. Excellent verbal communication skills. Ability to communicate in other languages highly desirable.
• Strong computer skills. Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.
• Ability to travel independently to satellite offices with or without advanced notice.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Start here and be part of something better!