Patient Services Coordinator

Wilmington Health PLLC; Hampstead (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Wilmington Health in Hampstead, NC seeks a Patient Representative to provide front office support in clinical areas. You will check patients in/out, coordinate appointments across multiple facilities, answer calls, and direct billing inquiries to the Central Business Office while maintaining provider schedules.

The ideal candidate will have a high school diploma (or GED) and experience in medical office administration; familiarity with OSHA/DOT regulations, urine drug screens, breath alcohol

Qualifications

• High school diploma or GED required.
• Preferred: experience in medical office administration.
• Preferred: knowledge of OSHA and DOT regulations.
• Preferred: experience with urine drug screen collection and breath alcohol tests.
• Preferred: BLS/CPR certification.

Responsibilities

• Greets, acknowledges, and provides closure to all customer needs in a professional and efficient manner.
• Checks patients in and out following standard processes, including forms and triage sheets.
• Schedules, coordinates, and reschedules all patient appointments across offices and facilities.
• Answers incoming calls and takes necessary action; directs inquiries to the Central Business Office for billing.
• Maintains provider schedules as directed by management and supports department meetings and training.

Education

High School Diploma or GED

Job description

Wilmington Health in Hampstead, NC seeks a Patient Representative to provide front office support in clinical areas. You will check patients in/out, coordinate appointments across multiple facilities, answer calls, and direct billing inquiries to the Central Business Office while maintaining provider schedules.

The ideal candidate will have a high school diploma (or GED) and experience in medical office administration; familiarity with OSHA/DOT regulations, urine drug screens, breath alcohol