Patient Representative - Full Time - Silver Stream

Wilmington Health; Wilmington (NC); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Wilmington Health is seeking a Patient Representative for a full-time role in Wilmington, NC. You will provide front office support in clinical areas, greeting patients, checking them in and out, and coordinating appointments with professionalism and care.

You will verify demographics and insurance as directed, assist with billing inquiries, and support a cohesive team environment while maintaining accurate schedules and strong customer service.

Qualifications

• High School Diploma or GED Equivalent.
• Flexibility with schedule and arrival times as this would be a traveling position.
• Reliable transportation and valid N.C. Driver’s License.
• Preferred: Experience in Medical Office Administration.
• Preferred: BLS/CPR Certification.

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner.
• Maintains effective communication with all health care team members.
• Checks patients in and out following SOPs including forms and triage sheets.
• Schedules and reschedules all patient appointments across multiple facilities.
• Answers calls and takes necessary action; maintains provider schedules.
• Assists with other duties to achieve efficiency and a cohesive work environment.
• Follows patient demographic data entry, insurance processes, and cashier processes.

Skills

Customer Service

Professionalism/Integrity/Responsibl

Teamwork

Interpersonal Relationships/Communic

Judgment/Decision Making/Problem Solv

Quality/Quantity

Organizational Skills/Time Management

Lean Process Improvement

Education

High School Diploma or GED

BLS/CPR Certified

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Representative - Full Time - Silver Stream

Accrues PDO Wilmington, NC, US

4 days ago Requisition ID: 3178

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

To provide front office support in clinical areas.

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner
• Maintains effective communication and interacts appropriately and professionally with all members of health care team
• Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
• Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities)
• Answers incoming calls and takes necessary action
• Maintains provider schedules as directed by manager
• Maintains physician on-call schedule for department
• Keeps logs as required by Manager
• Attends department and other meetings as required by Manager (including training and re-education)
• Maintains inventory of office supplies and orders as needed
• Opens and sorts mail
• Directs patients to contact Central Business Office for additional billing inquiries
• Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment

Other Duties:

• As assigned by Manager

QUALIFICATIONS

Required:

• High School Diploma or GED Equivalent
• Flexibility with schedule and arrival times as this would be a traveling position
• Reliable transportation and valid N.C. Driver’s License

Preferred:

• Experience in Medical Office Administration
• BLS/CPR Certified

Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, sexual preference, disability, genetic information, or any other class protected under state or federal law.

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Position Dependent (prn)

Physical Demand

Required?

Frequency

Standing

Walking

Kneeling/Crouching

Rarely

Lifting

Rarely

General

• Customer Service
• Professionalism/Integrity/Responsibility
• Teamwork/Lean Process Improvement
• Interpersonal Relationships/Communication
• Judgment/Decision Making/Problem Solving
• Quality/Quantity
• Organizational Skills/Time Management

Department Specific

• Follows reception process for all check in duties.
• Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes.
• Follows process for all demographic data entry.
• Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox.
• Follow check out processes for appointments, referrals, tasking, communications, managed care and failsafe.
• Follows insurance process for all insurance data.
• Follows cashier process for collections, retail sales, and batching.
• Follows patient financial counselor process for billing inquiries and concerns.
• Follows all processes for reconciliation of internal communications.