Patient Representative - Hampstead - Full Time

Wilmington Health PLLC; Hampstead (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Wilmington Health in Hampstead, NC seeks a Patient Representative to provide front office support in clinical areas. You will check patients in/out, coordinate appointments across multiple facilities, answer calls, and direct billing inquiries to the Central Business Office while maintaining provider schedules.

The ideal candidate will have a high school diploma (or GED) and experience in medical office administration; familiarity with OSHA/DOT regulations, urine drug screens, breath alcohol

Qualifications

• High school diploma or GED required.
• Preferred: experience in medical office administration.
• Preferred: knowledge of OSHA and DOT regulations.
• Preferred: experience with urine drug screen collection and breath alcohol tests.
• Preferred: BLS/CPR certification.

Responsibilities

• Greets, acknowledges, and provides closure to all customer needs in a professional and efficient manner.
• Checks patients in and out following standard processes, including forms and triage sheets.
• Schedules, coordinates, and reschedules all patient appointments across offices and facilities.
• Answers incoming calls and takes necessary action; directs inquiries to the Central Business Office for billing.
• Maintains provider schedules as directed by management and supports department meetings and training.

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Representative - Hampstead - Full Time

Accrues PDO Hampstead, NC, US

About Wilmington Health

Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.

Purpose:

To provide front office support in clinical areas.

• Defines relationship issues and acts as advocate for referring providers and office staffs to cross-functionally resolve outstanding issues with WH and ensures that resolutions are satisfactory and referral process is satisfactory.
• Works collaboratively with occupational health and corporate wellness to establish integrated strategic marketing and business plans to achieve corporate objectives for products and services.
• Greets, acknowledges, and provides closure to all customer needs in a professional and efficient manner
• Maintains effective communication and interacts appropriately and professionally with all members of health care team
• Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
• Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities)
• Answers incoming calls and takes necessary action
• Maintains provider schedules as directed by manager
• Maintains physician on-call schedule for department
• Keeps logs as required by Manager
• Attends department and other meetings as required by Manager (including training and re-education)
• Maintains inventory of office supplies and orders as needed
• Opens and sorts mail
• Directs patients to contact Central Business Office for additional billing inquiries
• Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment

Other Duties:

• As assigned by Manager

Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preferences, disability, genetic information or any other class protected under state of federal law.

QUALIFICATIONS

Required:

• High School Diploma or GED Equivalent

Preferred:

• Experience in Medical Office Administration
• Knowledge of the OSHA and DOT regulations
• Experience with urine drug screen collection and breath alcohol tests
• BLS/CPR Certified

ADA Physical Demands:

Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Position Dependent (prn)