Patient Services Coordinator

AccentCare; City of Poughkeepsie (NY); On-site; USD 71,635,200 - 77,366,016; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

Professional development opportunities

401(k) matching

Flexible spending accounts

Health savings accounts

Wellness programs

Job summary

AccentCare is seeking a Patient Service Coordinator for an in-office, full-time role in Poughkeepsie. You will support daily operations, coordinate services, and ensure client satisfaction while adhering to state regulations.

The ideal candidate has a High School diploma, bilingual Spanish/English skills, and some staffing or home care exposure. The position offers $25.00-$27.00 per hour plus benefits and opportunities for professional development.

Qualifications

• High School or GED required.
• Bi-lingual Spanish/English speaking required.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Responsible for monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients and Care Partners.
• Functions as primary support for daily EVV and payroll functions.
• Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction.
• Coordinates utilization of Care Partner teams to ensure fill rate expectations met.
• Researches and resolves payroll and billing questions under direction from the Client Service Manager.
• Functions as liaison for Field Supervisors in communicating with payer Case Management teams.
• Supports recruiting and onboarding needs of team.

Skills

Bilingual Spanish/English

Staffing experience

Education

High School or GED

Job description

Overview

Patient Service Coordinator / Personal Care Services — Office Location: Poughkeepsie; Position Type: Full-time; Remote/Virtual Position: In-office position; Salary: $25.00 - $27.00 per hour (offers based on experience); Schedule: Monday - Friday, 9:00am - 5:00pm.

Qualifications

• High School or GED required.
• Bi-lingual Spanish/English speaking required.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Responsible for monitoring and supporting the daily activities of services being provided to clients in accordance with state regulations and company policy, while ensuring quality coordination of service for our clients and Care Partners.
• Functions as primary support for daily EVV and payroll functions.
• Processes and communicates authorization and schedule changes to ensure coordination of service and client satisfaction.
• Coordinates utilization of Care Partner teams to ensure fill rate expectations met.
• Researches and resolves payroll and billing questions under direction from the Client Service Manager.
• Functions as liaison for Field Supervisors in communicating with payer Case Management teams.
• Supports recruiting and onboarding needs of team.

Benefits

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness programs such as employee assistance program, pet insurance and access to Calm
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for AccentCare branded scrubs for patient-facing employees
• And more!

AccentCare is an equal opportunity employer and provides equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.