Client Service Coordinator

AccentCare, Inc.; Knoxville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and paid holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending and health savings账户

Wellness offerings such as an employee

Job summary

AccentCare, Inc. in Knoxville, TN is seeking a Client Service Coordinator in Personal Care Services to support daily EVV and scheduling, ensuring client satisfaction and smooth operations. The role requires a high school diploma (associate degree preferred), staffing or home health care experience, and a collaborative, compassionate approach.

Normal hours are Monday through Friday, 8:00am–5:00pm. AccentCare offers comprehensive benefits and growth opportunities as part of a purpose-driven team

Qualifications

• High School or GED required; Associate degree preferred.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Functions as primary support for daily EVV and payroll functions
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met
• Researches and resolves payroll and billing questions under direction from the Client Service Manager
• Functions as liaison for Field Supervisors in communication with payer Case Management teams
• Supports recruiting and onboarding needs of team
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees

Skills

Staffing experience

Home health care experience

Education

High School or GED

Associate degree preferred

Job description

Overview

Client Service Coordinator / Personal Care ServicesLocation:Position: Client Service CoordinatorJob ID:

Position Type: Full-TimeRemote/Virtual Position: No

Find Your Passion and Purpose as a Client Service Coordinator in Personal Care ServicesSalary: $Schedule: Monday - Friday; 8:00am - 5:00pm

What You Need to Know

Reimagine Your Career in Personal Care Services

Caring for others is more than what you do — it’s who you are.At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.We’re proud to be named one of America’s Greatest Workplaces 2025by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best Client Service Coordinator You Can Be

If you meet these qualifications, we would love to meet you:

• High School or GED required. Associate degree preferred
• Staffing experience preferred
• Previous home health care or home care experience highly desirable

Responsibilities:

As a Client Service Coordinator, you will:

• Functions as primary support for daily EVV and payroll functions
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met
• Researches and resolves payroll and billing questions under direction from the Client Service Manager
• Functions as liaison for Field Supervisors in communication with payer Case Management teams
• Supports recruiting and onboarding needs of team
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees

Our Investment in You

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are

• At AccentCare, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.