Client Service Coordinator

AccentCare; Wyomissing (Berks County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) matching

Wellness program

Job summary

AccentCare is seeking a Client Service Coordinator to support EVV and payroll activities at our Wyomissing location. You will manage authorizations, schedule changes, and coordinate care teams to meet client needs while ensuring high satisfaction.

Ideal candidates have a high school diploma or GED, with an associate degree preferred. Home health care experience is highly desirable, and staffing background is a plus. This full-time role offers competitive benefits and a Monday–Friday schedule.

Qualifications

• High School or GED required.
• Associate degree preferred.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Functions as primary support for daily EVV and payroll functions.
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction.
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met.
• Researches and resolves payroll and billing questions under direction from the Client Service Manager.
• Functions as liaison for Field Supervisors in communication with payer Case Management teams.
• Supports recruiting and onboarding needs of team.
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor.
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees.

Education

High School or GED

Associate degree

Job description

Overview

Client Service Coordinator / Personal Care Services
Location: Wyomissing Office
Position: Client Service Coordinator
Job ID: 78115

Position Type: Full-Time
Remote/Virtual Position: No

Salary: $18.00 - $20.00 / hourly
Schedule: Monday - Friday; 8:00am - 5:00pm

Offer based on experience

What You Need to Know

Reimagine Your Career in Personal Care Services

Caring for others is more than what you do - it's who you are.At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care. We're proud to be named one of America's Greatest Workplaces 2025by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Client Service Coordinator You Can Be

If you meet these qualifications, we would love to meet you:

• High School or GED required.
• Associate degree preferred
• Staffing experience preferred
• Previous home health care or home care experience highly desirable

Responsibilities

As a Client Service Coordinator, you will:

• * Functions as primary support for daily EVV and payroll functions
• * Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction
• * Coordinates utilization of Care Partner teams to ensure fill rate expectations are met
• * Researches and resolves payroll and billing questions under direction from the Client Service Manager
• * Functions as liaison for Field Supervisors in communication with payer Case Management teams
• * Supports recruiting and onboarding needs of team
• * Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor
• * Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees

Our Investment in You

Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. O ur benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are

• At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.