Patient Services Coordinator

Foot and Ankle Associates; Charlotte (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Profit Sharing

Life Insurance

Competitive Salary

Paid Time Off

Holiday Pay

Job summary

Foot & Ankle Associates is seeking a Full Time Patient Services Coordinator in Charlotte, NC. This onsite role focuses on delivering an exceptional patient experience, greeting patients, coordinating schedules, and guiding them through their healthcare journey.

The position emphasizes empathy, clear communication, and problem-solving to maintain accurate records and seamless administrative operations in a fast-paced practice.

Qualifications

• Experience in patient-facing roles or healthcare front desk is a plus.
• Strong communication and interpersonal skills.
• Comfort with managing schedules and patient data.

Responsibilities

• Manage patient schedules and appointments with precision.
• Greet patients and serve as the first point of contact.
• Handle patient inquiries and concerns with empathy.
• Verify insurance information and maintain accurate patient records.
• Collaborate with care providers and team to ensure a smooth patient experience.

Job description

Join our dynamic team at Foot & Ankle Associates, where you will be at the forefront of patient care in the vibrant communities of Cotswold and Ballantyne in Charlotte, NC. As a Full Time Patient Services Coordinator, you'll be the heartbeat of our practice, directly engaging with patients and ensuring their experience is exceptional. This onsite role offers an exciting opportunity to develop your skills in a fast-paced environment while embodying our core values as a 'patient first' environment.

Here, every day is an adventure filled with meaningful interactions and challenges that require your problem-solving skills. You will play a pivotal role in shaping patient journeys and enhancing their healthcare experience. The pay for this exhilarating position is based on experience, rewarding your expertise and commitment to excellence.

• Medical
• Dental
• Vision
• 401(k)
• Profit Sharing
• Life Insurance
• Competitive Salary
• Paid Time Off
• Holiday Pay

Your day as a Patient Services Coordinator

As a new Patient Services Coordinator at Foot & Ankle Associates, your day-to-day expectations will include managing patient schedules and appointments with precision, ensuring seamless communication between patients and healthcare providers. You will greet patients warmly, providing a friendly first point of contact and guiding them through their healthcare journey. You will also handle patient inquiries and concerns with empathy; problem-solving any issues that arise efficiently.

Your role will involve maintaining accurate patient records, verifying insurance information, and processing patient information with integrity. Collaborating closely with other team members, you will contribute to creating a positive and welcoming environment that emphasizes patient satisfaction and care. Continuous engagement with our practice's operations will help you develop a deep understanding of our services and ultimately enhance the overall patient experience.

What you need to be successful

To thrive as a Patient Services Coordinator at Foot & Ankle Associates, you will need a mix of interpersonal and organizational skills. Strong communication abilities are crucial, as you will interact with patients, providers, and team members daily, ensuring clear and concise information exchange. Empathy is essential for understanding patient needs and concerns, allowing you to address issues with genuine care. Exceptional problem-solving skills will enable you to navigate challenges that arise, ensuring a smooth patient experience. Attention to detail is key, as you will be responsible for maintaining accurate records and managing various administrative tasks.

Time management and prioritization skills will help you balance a variety of tasks efficiently in a fast-paced environment. Finally, a positive attitude and a commitment to integrity will reinforce our core values and contribute to a supportive atmosphere for both patients and colleagues alike.