Patient Experience & Scheduling Specialist

Foot and Ankle Associates; Huntersville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Foot and Ankle Associates in Huntersville, NC is seeking a Patient Services Coordinator. You will be the first point of contact for patients, responsible for scheduling and managing inquiries, while providing exceptional customer service.

The ideal candidate must have a high school diploma and experience in a medical office. Strong communication skills and attention to detail are essential for this role. Join our dynamic team to enhance patient experiences in a supportive environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical office setting required.
• Basic knowledge of ICD-10 and CPT coding.

Responsibilities

• Greet and check in patients as they arrive at the office.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Verify and update patient information in the electronic medical record system.
• Collect patient demographics, insurance details, and patient financial responsibility.

Skills

Communication and interpersonal skills

Attention to detail

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

EHR (Electronic Health Record)

Microsoft Office

Job description

Foot and Ankle Associates in Huntersville, NC is seeking a Patient Services Coordinator. You will be the first point of contact for patients, responsible for scheduling and managing inquiries, while providing exceptional customer service.

The ideal candidate must have a high school diploma and experience in a medical office. Strong communication skills and attention to detail are essential for this role. Join our dynamic team to enhance patient experiences in a supportive environment.