Patient Service Coordinator - Call Team

Neuhaus Foot & Ankle; Smyrna (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

24 days of PTO

401(k) with 3% salary contribution

Medical/Dental/Vision insurance

$50,000 company-paid life insurance

Growth and advancement potential

Job summary

A healthcare service provider in Smyrna, TN is seeking a Patient Service Coordinator for their Call Team. The role focuses on providing exceptional support to patients by efficiently handling incoming calls and coordinating schedules across multiple clinics. Ideal candidates have a customer service background in healthcare, are effective communicators, and have experience with EMR systems. This full-time position offers benefits including PTO and health insurance, making it perfect for those passionate about patient care.

Qualifications

• Previous experience handling patient interactions in healthcare settings.
• Experience with medical insurance plans including Medicare and Medicaid preferred.
• Strong written and verbal communication skills.

Responsibilities

• Handle incoming calls and provide exceptional patient experience.
• Ensure seamless scheduling for patients across clinics.
• Update patient information promptly in the EMR system.

Skills

Customer service orientation

Effective communication

Problem-solving

Team collaboration

Tools

EMR systems

eClinical Works software

Job description

Join to apply for the Patient Service Coordinator - Call Team role at Neuhaus Foot & Ankle

Do you enjoy working in healthcare and looking for a change? Would you like to work in a professional environment where the #1 priority is taking care of people? If you want to be in a positive work environment that feels like a work family and have a career that is impactful and important to those you serve, you’ll want to join Neuhaus Foot and Ankle.

Key Responsibilities

• Quickly and accurately handles incoming calls providing patients with an exceptional patient experience
• Ensures seamless scheduling for patients across multiple clinics and providers within our organization
• Coordinates patient requests with clinical staff to ensure timely follow‑up and resolution
• Ability to route calls or messages to the appropriate staff/clinic
• Understands and complies with Provider Scheduling Templates
• Updates patient information into EMR system
• Follows policies and procedures

Qualifications

• Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting
• Experience working with medical insurance plans including Medicare, Medicaid and commercial types is highly preferred
• Experience working in a podiatric or orthopedic practice is a plus
• An exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Enjoys working in a team-based environment with active collaboration
• Must be an effective communicator with excellent grammar and interpersonal skills
• Strong written communication skills with success in providing notes, updates, and written communications via computer systems
• Experience working in an EMR is preferred; eClinical Works software is a plus
• Demonstrated experience as a motivated and dedicated team member with a stable work history

Benefits

• 24 days of PTO
• 401(k) with 3% salary contribution after the first year
• Medical/Dental/Vision with $2,500 Annual Health Savings Account
• Company‑paid $50,000 life insurance
• Potential for growth and advancement in the company

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales, General Business, and Education

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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