Patient Services Coordinator

Novant Health; Advance (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Tuition reimbursement

Job summary

Novant Health is seeking a Patient Services Coordinator III in Advance, North Carolina, to join the Neuro Sleep Clinic. This full-time role handles patient information, scheduling, billing, and front-desk support with a focus on accuracy and compassionate service.

The ideal candidate has a High School Diploma or GED, at least one year of clerical medical-office experience, and strong communication and organizational skills.

Qualifications

• High school diploma or GED required.
• At least one year of clerical experience in a medical office.
• Proficiency in EPIC and medical billing processes.
• Excellent verbal and written communication skills.
• Strong organizational skills in a fast-paced environment.
• Ability to maintain confidentiality and work with diverse teams.

Responsibilities

• Record and update patient demographics and insurance details.
• Check in and check out patients.
• Schedule and confirm appointments.
• Post charges and process co-pays; manage patient collections.
• Support other administrative functions to enhance team efficiency.
• Provide compassionate, professional assistance to patients and families.

Skills

Verbal & written communication

Organizational skills

Customer service

Team collaboration

Education

High School Diploma or GED

Tools

EPIC Systems

Medical billing software

Job description

What We Offer

Join Our Team as a Patient Services Coordinator

Position: Patient Services Coordinator III
Location: Advance, North Carolina

Department: Neuro Sleep Clinic

Employment Type: Full Time, Monday-Friday, 8:00am-5:00pm

As a Patient Services Coordinator you will:

• Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories.
• Check in and Check out of patients.
• Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service.
• Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail.
• Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency.
• Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of one year of clerical experience in a medical office setting.
• Technical Skills: Proficiency in medical office software, including EPIC systems; knowledge of medical terminology and billing processes.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong ability to manage multiple tasks and priorities in a fast-paced environment.
• Cultural Competence: Ability to interact effectively with individuals from diverse backgrounds and at all levels of authority.

Benefits

• Competitive salary and opportunities for advancement.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Retirement plans with employer matching.
• Paid time off and holiday pay.
• Tuition reimbursement and student loan forgiveness programs.
• Employee wellness programs and discounts.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.