Patient Services Coordinator IV

Novant Health; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Novant Health in Wilmington, NC is seeking a referrals specialist to process referrals at least 50% of the time and to support Dimensions super-user tasks including EPIC-related practice support and queue management.

The role requires a High School Diploma or GED, three years in a medical office, and strong CPT/ICD coding knowledge, plus excellent communication, confidentiality and teamwork.

Qualifications

• High School Diploma or GED required.
• Three years of experience in a medical office setting.
• Knowledge of CPT and ICD9-CM coding processes; excellent communication.
• Ability to interact with diverse individuals and maintain confidentiality.

Responsibilities

• Process referrals for the role (at least 50% of time).
• Support Dimensions super-user functions and EPIC practice support.

Skills

EPIC experience

Medical office software

CPT/ICD9-CM coding

Communication skills

Teamwork

Confidentiality

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

What You’ll Do

• Education: High School Diploma or GED, required.


• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.


• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.


• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

What We’re Looking For

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 182301