Patient Services Concierge & Scheduling Specialist

Partner's Healthcare; Nantucket (MA); On-site; USD 36,000 - 68,000; Full time

Job summary

Mass General Brigham is seeking a Patient Services Coordinator at Nantucket Cottage Hospital to provide front-desk support, schedule appointments, verify demographics and insurance, and coordinate referrals and authorizations. The role requires excellent patient interaction, diplomacy, and proficiency with Epic and MS Office tools.

The coordinator will handle check-in/check-out, payments, and patient communications, ensuring a welcoming, efficient patient flow in a high-volume ambulatory setting.

Qualifications

• Associate degree in Secretarial Science/Business, or a secretarial training certificate program.
• High school diploma required.
• English language proficiency in speaking, reading, writing, and typing is required.
• Medical experience in a Doctor's office is strongly preferred.
• Minimum of 2 years secretarial experience or equivalent in a medical or health care related setting preferred.

Responsibilities

• Has primary responsibility for scheduling and rescheduling patient appointments in accordance with established guidelines.
• Answers and triages incoming telephone calls, takes messages and assists patients and families with problem resolution both in-person and over the telephone to include the MD access line.
• Conducts appointment confirmation calls and sends confirmation letters when applicable.
• Reviews the daily patient schedule and ensures all appropriate preparations are in place to facilitate efficient patient flow and correct demographic and insurance information.
• Understand HMO, managed care, and other third-party insurers and function as a patient resource around managed care plans and insurance and referral issues.
• Greet patients and visitors and perform all patient check-in duties including payment collection and paperwork.
• Coordinates prior authorizations and prepares referral information; handles pre-screens and referrals according to criteria.
• Coordinate interpreter services and patient transportation as necessary.
• Maintain patient confidentiality in compliance with HIPAA guidelines.

Skills

Service Excellence

Attention to Detail

Communication

Collaboration & Teamwork

Flexibility & Resilience

Interpersonal skills

Professionalism

Education

Associate degree in Secretarial Science/Business

High school diploma

Tools

MS Windows

Epic experience

MS Office

Job description

Mass General Brigham is seeking a Patient Services Coordinator at Nantucket Cottage Hospital to provide front-desk support, schedule appointments, verify demographics and insurance, and coordinate referrals and authorizations. The role requires excellent patient interaction, diplomacy, and proficiency with Epic and MS Office tools.

The coordinator will handle check-in/check-out, payments, and patient communications, ensuring a welcoming, efficient patient flow in a high-volume ambulatory setting.