Patient Services Concierge: Scheduling & Liaison

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

UCLA Health in Encino, CA is seeking a patient services specialist to provide direct support to physicians and patients in assigned primary and specialty care practices. The role involves acting as a liaison, helping patients access services, and coordinating referrals.

You will assist with appointment scheduling, transportation coordination, and follow-up via telephone and Care Connect/EPIC. Strong communication and organizational skills are essential; hours are Monday–Friday, 8:00am–5:00pm,

Qualifications

• Ability to communicate professionally and effectively with physicians and staff in a high-volume setting.
• Excellent organizational skills and ability to prioritize assignments.
• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules.

Responsibilities

• Acting as a liaison for the patients and physicians in the practice.
• Assisting patients in accessing service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect

Skills

Professional communication

Organization

Scheduling coordination

MS Office

Database experience

Medical insurance knowledge

Medical terminology

Tools

EPIC/Care Connect

Job description

UCLA Health in Encino, CA is seeking a patient services specialist to provide direct support to physicians and patients in assigned primary and specialty care practices. The role involves acting as a liaison, helping patients access services, and coordinating referrals.

You will assist with appointment scheduling, transportation coordination, and follow-up via telephone and Care Connect/EPIC. Strong communication and organizational skills are essential; hours are Monday–Friday, 8:00am–5:00pm,