Patient Services Concierge & Scheduling

Trinity Health

Boise (ID)

On-site

USD 26,000 - 36,000

Part time

4 days ago

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Job summary

Saint Alphonsus Health System is seeking a Patient Service Representative to join the SAMG Clerical Float Pool. You will assist with check-ins, co-pays, scheduling, and insurance verification while delivering high-quality customer service.

This part-time role supports multiple SAMG Medical Clinics in the Treasure Valley and requires usage of EPIC with strong communication and confidentiality. Weekends are required; the ideal candidate is friendly, detail-oriented, and capable of independent

Qualifications

High School Diploma or equivalent preferred.
Previous customer service experience required.
Healthcare experience preferred.
Electronic health record (EHR) experience a plus.
Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.

Responsibilities

Acknowledges and greets patients immediately, providing a positive customer service experience.
Registers patients for appointments and completes paperwork.
Verifies and updates existing patient and insurance information.
Keeps patient appointments on schedule by notifying provider of patient’s arrival.
Informs patients of delays, explains why, and the anticipated wait time.
Collects, records, and communicates to patients their balances for visits and services.
Maintains knowledge of payer practices and deductibles.
Assists patients with Financial Assistance paperwork.
Controls credit extended to patients via a payment plan.