Patient Service Representative - Float

Trinity Health; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Market-competitive pay

Generous PTO

Tuition reimbursement

Job summary

A health system in Idaho is seeking an Imaging Patient Service Representative to manage patient check-ins, insurance checks, and administrative tasks. The ideal candidate will have a strong customer service background, preferably in healthcare, and possess knowledge of medical terminology and electronic health records. Benefits include competitive pay, generous PTO, and opportunities for professional growth. Join us in delivering exceptional patient care and contributing to a supportive environment.

Qualifications

• Previous customer service experience is required.
• Healthcare experience preferred.
• Experience with process improvement or lean philosophy preferred.
• Experience with process improvement or lean philosophy preferred
• Electronic health record (EHR) experience is a plus

Responsibilities

• Check in patients for appointments.
• Collect patient co-pays.
• Schedule appointments and check insurance eligibility.
• Provide friendly, professional customer service.
• Check insurance eligibility
• Verify and update patient demographic information in the electronic health record (EHR)
• Post and balance payments collected
• Provide friendly, professional customer service and ensure patients are informed and comfortable while waiting

Skills

Previous customer service experience

Medical terminology

Electronic health record (EHR) experience

Process improvement

EHR experience

Job description

Overview

Description At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

Employment Type

Full time

Shift

Rotating Shift

Role

Imaging Patient Service Representative: works in conjunction with physicians and clinical staff to take care of patients’ administrative needs. Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. Utilizes our electronic health record system to verify and update patient demographic information as well as posting and balancing of payments collected. Patient Service Representatives are friendly and provide excellent customer service, assuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients.

Responsibilities

• Check in patients for appointments
• Collect patient co-pays
• Answer telephones and take accurate messages
• Schedule appointments
• Check insurance eligibility
• Verify and update patient demographic information in the electronic health record (EHR)
• Post and balance payments collected
• Provide friendly, professional customer service and ensure patients are informed and comfortable while waiting

Qualifications, Skills, Education And Experience

• Previous customer service experience is required
• Healthcare experience preferred
• Medical terminology is preferred
• Experience with process improvement or lean philosophy preferred
• Electronic health record (EHR) experience is a plus

Highlights And Benefits

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

• Market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one
• Retirement planning and matching, college savings plans for your family, and multiple life insurance plans
• Employee Assistance Programs, tuition reimbursement, and educational opportunities for growth

MINISTRY/FACILITY INFORMATION

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus’ goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

• Voted America\'s Best Large Employer 2025 by Forbes
• Top 15 Health Systems in the country by IBM Watson Health
• The region’s most advanced Trauma Center (Level II)
• Commission on Cancer Accredited Program

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.