Patient Service Representative Float Pool

Saint Alphonsus; Boise (ID); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Opportunities for growth

Job summary

Saint Alphonsus in Boise, Idaho is seeking a Patient Service Representative to provide excellent customer service and support patients' administrative needs in a fast-paced environment. Responsibilities include checking in patients, scheduling appointments, and utilizing the EPIC system for record updates.

The ideal candidate is detail-oriented, friendly, and has strong communication skills, along with previous customer service experience. A high school diploma is preferred. This full-time position offers a competitive compensation package and opportunities for growth within the organization.

Qualifications

• Previous customer service experience required; healthcare experience preferred.
• Experience with process improvement or lean philosophy preferred.
• Medical terminology preferred.

Responsibilities

• Check in patients for appointments and collect co-pays.
• Answer telephones and take accurate messages.
• Schedule appointments and check insurance eligibility.
• Maintain patient confidentiality and follow HIPAA regulations.

Skills

Customer service

Communication skills

Detail-oriented

Independent decision-making

Education

High School Diploma or equivalent

Tools

Electronic Health Records (EHR)

EPIC

Job description

Employment Type: Full time

Shift: Day Shift

Description: At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.

We are looking for a genuine, friendly, and empathetic self-starter to join the SAMG Clerical Float Pool Team!

Role Overview: As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients’ administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.

Ideal Candidate: Friendly, detail-oriented, a quick learner, and passionate about providing high-quality customer service to patients. Excellent communication skills and independent decision-making skills are essential.

Position Details

The Float Pool is a wonderful way to learn about many different medical specialties, broaden your experience, and is a great fit for those who are flexible, adaptable, and have a desire to grow! This Full-Time position will support clinic coverage for all of the SAMG Medical Clinics in the Treasure Valley. Hours are typically from 7:00 AM - 6:00 PM - locations will vary. Weekend availability is required.

Minimum Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required; Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Essential Functions

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPAA regulations.
• Maintains operations by following policies and procedures and reports needed changes.

Additional Duties

• Acknowledges and greets patients immediately, providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance Paperwork.
• Control credit extended to patients via a payment plan.
• Maintain business office inventory and equipment and order supplies.
• Maintain a neat work area including the reception area.
• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service.

Benefits

Colleagues enjoy competitive compensation with a full benefits package and opportunities for growth throughout SAHS and Trinity Health.

Equal Opportunity Statement

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are an Equal Opportunity Employer and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.