Patient Services Concierge & Registration Specialist

Hugh Chatham Memorial Hospital; South Elgin (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Advocacy Health is hiring for a full-time patient access role in South Elgin. You will register patients, verify insurance, collect co-pays, and guide families through visit logistics. Strong privacy, service, and communication skills are essential.

Proficiency with EPIC EMR and standard office tools helps you keep accurate records and respond to fast-paced demands while maintaining patient-friendly service across shifts.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of HIPAA rules and patient privacy essentials.
• Ability to verify demographics, insurance, and payments accurately.
• Experience with electronic health records is preferred.

Responsibilities

• Create and register patients, collect demographic and insurance data.
• Explain costs and collect co-pays; protect patient confidentiality.
• Assist with scheduling, directions, and transportation requests.
• Maintain orderly EHR queues and ensure data accuracy.
• Communicate clearly with patients, families, and staff.

Skills

HIPAA compliance

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet browser

Phone technology

Job description

Advocacy Health is hiring for a full-time patient access role in South Elgin. You will register patients, verify insurance, collect co-pays, and guide families through visit logistics. Strong privacy, service, and communication skills are essential.

Proficiency with EPIC EMR and standard office tools helps you keep accurate records and respond to fast-paced demands while maintaining patient-friendly service across shifts.