Patient Services Concierge – Orthopedic Practice

Bon Secours Mercy Health; Midlothian (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Referral bonuses and 403(b)

Medical, dental, vision coverage

Tuition assistance

Job summary

Bon Secours Mercy Health in Midlothian is seeking a Patient Services Representative for the Orthopedic Specialists of Midlothian practice. The role focuses on patient registration, scheduling, and accurate record updates, with occasional coverage at other locations.

The candidate will verify demographics, obtain insurance information, and explain financial options to patients while maintaining excellent customer service and efficient patient flow.

Qualifications

• High School Diploma or GED required.
• Prior experience in patient registration/healthcare preferred.
• Strong customer service and communication skills.

Responsibilities

• Serve as primary contact between patients and physician practices.
• Greet patients, schedule appointments, and enter information accurately.
• Verify demographics and insurance; process registrations efficiently.
• Explain financial options and collect payments; reconcile cash drawer.
• Assist with referrals, authorizations, and chart management as needed.

Skills

Customer service

Scheduling

Registration

Education

High School Diploma or GED

Tools

Electronic Health Records

MyChart

Revenue cycle software

Job description

Bon Secours Mercy Health in Midlothian is seeking a Patient Services Representative for the Orthopedic Specialists of Midlothian practice. The role focuses on patient registration, scheduling, and accurate record updates, with occasional coverage at other locations.

The candidate will verify demographics, obtain insurance information, and explain financial options to patients while maintaining excellent customer service and efficient patient flow.