Patient Access & Scheduling Specialist – Orthopedic Practice

Bon Secours Mercy Health; Richmond (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) with employer contributions

Medical, dental, vision, prescription

Paid time off and parental leave

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative for the Tuckahoe Orthopaedic & Physical Therapy practice in Richmond. You will register patients, verify demographics and insurance, schedule appointments, and explain financial options to patients while maintaining accurate medical records.

Responsibilities include handling calls, assisting with referrals and authorizations, and supporting other locations as needed, with a focus on exceptional customer service and efficient

Qualifications

• High School Diploma or GED required.
• Prior Experience In Patient Registration/healthcare preferred.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Greets patients, ensures respectful communication and handles scheduling and data entry.
• Verifies insurance information, collects payments and reconciles cash at day end.
• Assists with referrals, authorizations, and MyChart scheduling as needed.

Skills

Customer service

Patient registration

Healthcare experience

Education

High School Diploma or GED

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative for the Tuckahoe Orthopaedic & Physical Therapy practice in Richmond. You will register patients, verify demographics and insurance, schedule appointments, and explain financial options to patients while maintaining accurate medical records.

Responsibilities include handling calls, assisting with referrals and authorizations, and supporting other locations as needed, with a focus on exceptional customer service and efficient