Oncology Front Desk Specialist — Patient Care & Growth

Orlando Health, Inc.; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Leadership development

Medical, dental, vision

Free telemedicine

Parental leave

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Orlando Health is seeking a Front Office Assistant for the Oncology department. The role supports ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

Location includes Zephyrhills and weekly presence at Land O' Lakes office. Monday through Friday 8:00am–5:00pm. Perfect for candidates with clerical/customer service experience seeking growth opportunities.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Education

High School graduate or equivalent

Job description

Orlando Health is seeking a Front Office Assistant for the Oncology department. The role supports ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

Location includes Zephyrhills and weekly presence at Land O' Lakes office. Monday through Friday 8:00am–5:00pm. Perfect for candidates with clerical/customer service experience seeking growth opportunities.