Patient Services Concierge – Medical Office

Summit Health Management; Teterboro (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Disability

Vision

FSA

401k

Job summary

Summit Health Management is seeking a Patient Service Representative for CityMD in a high-volume environment. You will welcome patients, register them, and coordinate intake with the care team to ensure timely service.

The role requires a High School Diploma or GED, excellent communication skills, and the ability to handle sensitive information with professionalism. Bilingual abilities may be needed based on location and patient mix.

Qualifications

• High School Degree or GED required.
• Strong verbal and written communication skills.
• Excellent interpersonal abilities and customer service mindset.
• Typing speed around 55 wpm with high accuracy.
• Bilingual skills may be required depending on site location.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and appointment scheduling.
• Enter/update patient information accurately in the system.
• Assist patients with completing paperwork as needed.
• Scan, update, and file medical records.
• Answer phone calls and respond to inquiries promptly and politely.
• Process insurance information and verify eligibility; liaise with Billing
• Provide outstanding customer service to every patient.
• Inform site manager of wait times and patient inquiries.

Skills

Verbal communication

Written communication

Interpersonal skills

Typing speed 55 wpm

Customer service

Bilingual (site-based)

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Summit Health Management is seeking a Patient Service Representative for CityMD in a high-volume environment. You will welcome patients, register them, and coordinate intake with the care team to ensure timely service.

The role requires a High School Diploma or GED, excellent communication skills, and the ability to handle sensitive information with professionalism. Bilingual abilities may be needed based on location and patient mix.