Bilingual Medical Front Desk & Patient Concierge

3M HEALTHCARE; Bay Shore (NY); On-site; USD 24,796 - 27,552; Full time

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and manage intake with accuracy.

You will coordinate with the team, handle insurance verification, process payments, and maintain patient records, while delivering outstanding service in a fast-paced environment. The role requires a high school diploma, excellent communication, and bilingual ability (Spanish preferred).

Qualifications

• High School Diploma or GED required.
• Happy, welcoming attitude with patients and coworkers.
• Experience in high-volume/high-intensity service preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Computer proficiency and fast keyboarding (~55 wpm).
• Flexible/adaptable in a changing environment.
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and appointments.
• Entering/updating patient information in the system.
• Assisting patients with paperwork as needed.
• Scanning and filing medical records.
• Answering phone calls promptly and politely.
• Processing insurance information and liaising with Billing.
• Handling cash and co-payments accurately.
• Providing outstanding customer service to every patient.
• Informing site management of wait times and inquiries.

Skills

Customer service

Communication skills

Team player

Bilingual (Spanish)

Education

High School Degree or GED

Tools

Computer proficiency

Typing 55 wpm

Job description

CityMD is seeking a Patient Service Representative to warmly welcome patients, register them, and manage intake with accuracy.

You will coordinate with the team, handle insurance verification, process payments, and maintain patient records, while delivering outstanding service in a fast-paced environment. The role requires a high school diploma, excellent communication, and bilingual ability (Spanish preferred).