Patient Services Concierge - Medical Front Desk

Jonathan L. Glashow M.D. P.C.; New York (NY); On-site; USD 40,000 - 48,000; Full time

Job summary

Jonathan L. Glashow M.D. P.C. in New York City seeks a friendly Front Desk Receptionist to greet patients, check them in, schedule appointments, and maintain a welcoming, efficient reception area.

You will answer calls, handle patient questions, support registration and insurance data collection, perform light clerical tasks, and coordinate with clinical staff to ensure smooth patient flow.

Qualifications

• Strong phone etiquette and clear communication for in-person interactions.
• Experience with receptionist duties: greeting, scheduling, front desk workflows.
• Clerical skills: filing, data entry, basic office docs.
• Customer service abilities with empathy and problem-solving.
• Basic computer skills and familiarity with scheduling software/electronic records.
• Comfort discussing payments with patients and collecting payments professionally.
• Strong organizational skills and attention to detail in a busy medical office.
• Ability to maintain patient confidentiality and healthcare privacy standards.
• Previous medical/healthcare office experience preferred but not required.
• Dependable, punctual, and able to work independently or in a team.
• Maintain real-time awareness of patient locations and exam room occupancy.

Responsibilities

• Greet and check in patients, manage appointments, and keep reception area organized.
• Answer and direct phone calls; assist with patient inquiries and registrations.
• Support insurance information collection and basic clerical tasks.
• Collaborate with clinical and administrative staff to ensure smooth patient flow.

Skills

Phone etiquette

Reception workflows

Clerical skills

Customer service

Computer literacy

Financial discussions

Organization

HIPAA compliance

Team player

Independent work

Patient flow awareness

Job description

Jonathan L. Glashow M.D. P.C. in New York City seeks a friendly Front Desk Receptionist to greet patients, check them in, schedule appointments, and maintain a welcoming, efficient reception area.

You will answer calls, handle patient questions, support registration and insurance data collection, perform light clerical tasks, and coordinate with clinical staff to ensure smooth patient flow.