Patient Services Concierge — Front Desk & Wellness Advocate

Pearle Vision; Orland Park (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

Guaranteed $20-$24

Bi-Weekly Commission

Monthly Bonus

Paid Vacations

Paid Holidays

Paid Sick Days

Medical Benefits

Dental Benefits

Complimentary Eyewear

Family and Friends Discount

Job summary

Pearle Vision in Orland Park, IL is hiring for a front-desk/customer service role in a busy eye-care setting. You will greet patients, handle phone calls, explain visits and products, and assist with paperwork and orders to ensure a smooth experience.

Ideal candidates have 1-2 years in retail, strong communication and computer skills, and a commitment to friendly, efficient service. Benefits and growth opportunities accompany this position.

Qualifications

• High School Graduate or equivalent.
• 1-2 years of experience in a retail environment is typical.
• Equal opportunity employer; accommodates qualified individuals with disabilities.

Responsibilities

• Answers phones promptly and transfers calls to the appropriate individual or department.
• Greets patients promptly upon entering the office and provides high level of service.
• Explains required paperwork, tests, products, and services and communicates timelines.
• Reviews patient information carefully and seeks answers from appropriate doctors when needed.
• Process claims and enter patients' orders.

Skills

Strong communicator

Interpersonal skills

Sales skills

Computers proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

Pearle Vision in Orland Park, IL is hiring for a front-desk/customer service role in a busy eye-care setting. You will greet patients, handle phone calls, explain visits and products, and assist with paperwork and orders to ensure a smooth experience.

Ideal candidates have 1-2 years in retail, strong communication and computer skills, and a commitment to friendly, efficient service. Benefits and growth opportunities accompany this position.