Eye Care Concierge & Patient Experience Lead

Visionworks of America, Inc.; Gurnee (IL); Presencial; USD 20.664 - 23.818; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Descripción de la vacante

Visionworks of America, Inc. is seeking enthusiastic individuals for full-time positions in Gurnee, Illinois. The role involves maintaining patient records, transitioning patients to sales, and ensuring optimal patient experiences.

Ideal candidates should be passionate about customer service, with or without prior experience. Benefits include a 401(k) savings plan, paid time off, and medical coverage for full-time employees. Join us to bring care back to the vision care industry!

Formación

• Related customer or patient experience preferred, but not necessary.

Responsabilidades

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide necessary information.
• Execute day-to-day operational activities to support the store's exam lane maintenance.

Educación

HS diploma, GED or equivalent related job experience

Descripción del empleo

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Type: Full Time

Pay Range:$15 - $17.29 per hour.

The Role:

A VisionworksClinical Specialist (CS)/Optometric Assistant is the very face of our Exam Practice and is dedicated to ensuring the best possible journey for every patient. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The CS personally takes the patient through the first steps of the Visionworks experience ensuring their eye exam needs are met in a simple, human and bold way.

•Maintain complete and accurate patient records before conducing preliminary testing

•Introduce patient to OD and provide OD with important patient information

•Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs

•Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Qualifications:

·Related customer or patient experience preferred, but not necessary

·HS diploma, GED or equivalent related job experience

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to

•Vision Coverage

•Paid Parental Leave

•Bereavement Leave

•401 (k) Savings Plan

•Paid Time off

•Milestone anniversary awards

•Medical, Dental for Full Timers

•And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Visionworks is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state or local law.

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.