Patient Services Concierge & Front Desk Specialist

Vanderbilt Health; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Meaningful work

Growth opportunities

Inclusive team environment

Impact on patients

Job summary

Vanderbilt Health in Nashville is seeking a friendly front desk receptionist to support a Patient Care Unit. You will provide clerical and reception services to patients, families, visitors, staff, physicians and departments while maintaining smooth workflows and clear communication.

Four 9‑hour shifts weekly with rotating schedule. Ideal candidates have at least 1 year of administrative experience, strong communication, teamwork, and a customer‑service mindset.

Qualifications

• 1+ year of administrative experience.
• Flexible availability.
• Excellent communication and teamwork skills.
• Professional, dependable, and customer-service oriented.
• Ability to work independently and collaboratively.
• Positive attitude and strong interpersonal skills.

Responsibilities

• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

Customer service

Communication

Teamwork

Independent work

Positive attitude

Education

High School Diploma or GED

Job description

Vanderbilt Health in Nashville is seeking a friendly front desk receptionist to support a Patient Care Unit. You will provide clerical and reception services to patients, families, visitors, staff, physicians and departments while maintaining smooth workflows and clear communication.

Four 9‑hour shifts weekly with rotating schedule. Ideal candidates have at least 1 year of administrative experience, strong communication, teamwork, and a customer‑service mindset.