Patient Experience Specialist — Medical Receptionist

Vanderbilt Health; Nashville (TN); On-site; USD 34,000 - 40,000; Full time

Job summary

Vanderbilt Health is seeking a friendly Medical Receptionist to join our fast-paced patient care unit. As the first point of contact for patients and families, you will handle front-desk duties, greet visitors, and support efficient clinic workflow with professionalism and care.

The role emphasizes teamwork, strong communication, and a customer-service mindset, with opportunities to grow within a large academic health system that values compassionate care and patient experience.

Qualifications

• 1+ year of administrative experience
• Flexible availability to meet schedule
• Excellent communication and teamwork skills
• Professional, dependable, and customer-service oriented
• Ability to work independently and collaboratively
• Positive attitude and strong interpersonal skills

Responsibilities

• Processes front-desk tasks and supports patient flow on the unit.
• Greet patients, families, visitors, and staff to provide exceptional service.
• Enter and update patient information in the computer system.
• Maintain unit logs and perform discharge-related clerical tasks.
• Respond to patient call system and staff requests with clear information.

Skills

Administrative experience

Flexible availability

Excellent communication

Teamwork

Customer-service oriented

Independent and collaborative work

Positive attitude

Interpersonal skills

Job description

Vanderbilt Health is seeking a friendly Medical Receptionist to join our fast-paced patient care unit. As the first point of contact for patients and families, you will handle front-desk duties, greet visitors, and support efficient clinic workflow with professionalism and care.

The role emphasizes teamwork, strong communication, and a customer-service mindset, with opportunities to grow within a large academic health system that values compassionate care and patient experience.