Patient Services Concierge — Front Desk Specialist

Wake Radiology; Raleigh (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Life insurance

Disability insurance

Employee assistance program

Growth opportunities

Job summary

Wake Radiology is seeking a Patient Services Representative for our Cary imaging center. The role includes front desk support, patient check-in, and administrative tasks in a fast-paced healthcare setting.

The position is full-time with additional weekend part-time hours available. Ideal candidates have medical office experience, strong customer service, and solid data-entry skills to ensure accurate patient records and efficient scheduling.

Qualifications

• High school diploma required.
• Minimum of two years of medical office experience preferred (radiology experience is a plus).
• Outstanding customer service and communication skills.
• Strong computer and data entry skills; ability to multi-task.

Responsibilities

• Welcome patients and provide exceptional customer service in person and over the phone.
• Register patients, verify demographics, and assist with the check-in process.
• Answer questions and guide patients through their visit.
• Verify insurance eligibility.
• Coordinate referrals and maintain accurate patient records.
• Enter patient information accurately into our electronic systems.
• Prepare daily schedules and make appointment reminder calls.
• Ensure all authorizations and required documentation are completed before scheduled appointments.
• Process incoming and outgoing mail and perform other administrative duties as assigned.

Skills

Customer service

Data entry

Multitasking

Communication

Education

High school diploma

Job description

Wake Radiology is seeking a Patient Services Representative for our Cary imaging center. The role includes front desk support, patient check-in, and administrative tasks in a fast-paced healthcare setting.

The position is full-time with additional weekend part-time hours available. Ideal candidates have medical office experience, strong customer service, and solid data-entry skills to ensure accurate patient records and efficient scheduling.