Patient Experience Concierge

Charlotte Radiology, P.A.; Charlotte (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Charlotte Radiology, P.A. is seeking a Patient Representative to support outpatient imaging sites across Charlotte, NC. The role involves check-in, patient reception and registration, payment collection, and scheduling of exams to ensure smooth clinic flow.

The position also assists with onboarding and training new staff and serves as the first point of contact for patients to deliver an exceptional experience. This role requires adaptivity to varying locations and shifts.

Qualifications

• Customer service experience required.
• 1+ years’ medical office experience preferred; familiarity with outpatient registration workflows.
• High school diploma required.
• Strong communication and organizational skills.
• Ability to thrive in a fast-paced environment.
• Computer literate.

Responsibilities

• Handle patient reception and registration, including preparation of paperwork and updating demographic and insurance information in electronic records.
• Collect payments and/or establish payment plans at the time of service.
• Answer, investigate and/or direct patient inquiries or complaints to appropriate parties.
• Schedule patient appointments and procedures.
• Manage incoming phone calls, serving as a resource for patients, referring providers, and colleagues.
• Send appointment confirmations and follow up on missed visits to ensure timely care.
• Coordinate with staff to maintain office flow and efficiency; work with centralized teams for authorizations and estimates on file.
• Assist Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
• Proactively assist other staff with questions or tasks.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Computer literacy

Flexibility

Shift work

Overtime

Education

High school diploma

Job description

Charlotte Radiology, P.A. is seeking a Patient Representative to support outpatient imaging sites across Charlotte, NC. The role involves check-in, patient reception and registration, payment collection, and scheduling of exams to ensure smooth clinic flow.

The position also assists with onboarding and training new staff and serves as the first point of contact for patients to deliver an exceptional experience. This role requires adaptivity to varying locations and shifts.