Patient Services Specialist (Front Desk)

Arrowhead Orthopaedics; Chino Hills (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

Arrowhead Orthopaedics in Chino Hills, CA is seeking a Patient Services Representative (Front Desk) to manage check-in, scheduling, and front-desk operations. Under the Clinic Manager, you will verify insurance, collect co-pays, route documents, answer calls, and help patients with directions and special needs.

This role requires a high school diploma, fast typing (40 wpm), proficiency with Outlook and general office software, strong communication, and strict HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Typing 40 words per minute minimum.
• Proficient with computers, scanners, and office equipment.
• Strong knowledge of Microsoft Outlook and healthcare-related software.
• Excellent verbal and written communication skills with patients and staff.
• Ability to multitask and stay organized in a fast-paced environment.
• Maintain patient confidentiality and HIPAA compliance.

Responsibilities

• Check in patients.
• Reschedule patients as needed.
• Verify insurance by reviewing documents.
• Explain forms to patients.
• Answer calls and manage inquiries.
• Monitor waiting times for patients.
• Direct patients to imaging, hand center, PT, and other areas.
• Collect co-pays and manage paperwork.
• Route documents to and from the clinic.
• Assist patients with special needs such as wheelchairs.
• Adhere to HIPAA regulations and safety policies.

Skills

Typing 40 wpm

Computer literacy

Outlook

Customer service

Communication

Multitasking

HIPAA compliance

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Scanner

EHR systems

Job description

Arrowhead Orthopaedics in Chino Hills, CA is seeking a Patient Services Representative (Front Desk) to manage check-in, scheduling, and front-desk operations. Under the Clinic Manager, you will verify insurance, collect co-pays, route documents, answer calls, and help patients with directions and special needs.

This role requires a high school diploma, fast typing (40 wpm), proficiency with Outlook and general office software, strong communication, and strict HIPAA compliance.