Patient Services Specialist — Front Desk (Ortho)

Arrowhead Orthopaedics; Redlands (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Arrowhead Orthopaedics in Redlands, CA, is seeking a Patient Services Representative (Front Desk) to manage front desk duties, scheduling, and patient flow.

You will verify insurance, collect co-pays, answer calls, and maintain accurate records while ensuring HIPAA compliance. This full-time role requires a friendly, professional demeanor and the ability to multitask in a busy orthopedic practice.

Qualifications

• High school diploma or equivalent required.
• Type at least 40 words per minute.
• Proficient with computer, scanner, and office equipment.
• Familiar with Microsoft Outlook and healthcare software.
• Strong telephone etiquette and customer service.
• Excellent verbal and written communication with patients and staff.
• Ability to multitask in a fast-paced environment.
• Strong organizational and teamwork abilities.
• Maintain patient confidentiality and HIPAA compliance.
• Experience assisting providers with patient care and documentation.

Responsibilities

• Check in patients.
• Verify patients insurance by documents.
• Explain to patients our forms.
• Answer calls and monitor waiting time.
• Direct patients to imaging, hand center, PT.
• Collect co-pays and route documents.
• Maintain privacy and confidentiality.
• Assist with patient care and documentation as needed.

Skills

Typing 40 wpm

Microsoft Outlook

Customer service

Communication

Multitasking

Time management

HIPAA compliance

Phone etiquette

Team coordination

Attention to detail

Education

High school diploma

Tools

Scanner

Office equipment

Medical office software

Job description

Arrowhead Orthopaedics in Redlands, CA, is seeking a Patient Services Representative (Front Desk) to manage front desk duties, scheduling, and patient flow.

You will verify insurance, collect co-pays, answer calls, and maintain accurate records while ensuring HIPAA compliance. This full-time role requires a friendly, professional demeanor and the ability to multitask in a busy orthopedic practice.