Patient Services Concierge | Front Desk & Scheduling

Tuolumne-Me--wuk-Indian-Health-Center,-Inc.; Quail Hollow (CA); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Indian Health Service Loan Forgiveness

Resumo da oferta

Tuolumne Me-Wuk Indian Health Center, Inc. is seeking a Patient Service Representative to be the welcoming face of our clinics.

You will greet patients, collect required documentation, and help schedule follow-up visits while coordinating with Medi-Cal Assistants, PRC referrals, and Insurance Verification Specialists to ensure smooth visits. The role requires strong customer service, multitasking, and clear communication in a busy healthcare setting.

Qualificações

• High School diploma or GED with 1-2 years direct experience in healthcare, dedicated customer service, or in a phone bank.
• Experience with Electronic Health Records (EHR) systems preferred.

Responsabilidades

• Greet and service incoming patients as they enter the facility.
• Collect documentation (ID, Medi-Cal information, co-payments, forms) for new patients.
• Provide documentation, notices, and schedule follow-up appointments.
• Be the hub of communication to ensure a successful patient visit and coordinate referrals as needed.
• Answer phones, make appointments, take messages, and transfer calls as appropriate.

Conhecimentos

Customer service experience

Phone bank experience

Formação académica

High School diploma or GED

Ferramentas

EHR systems

Descrição da oferta de emprego

Tuolumne Me-Wuk Indian Health Center, Inc. is seeking a Patient Service Representative to be the welcoming face of our clinics.

You will greet patients, collect required documentation, and help schedule follow-up visits while coordinating with Medi-Cal Assistants, PRC referrals, and Insurance Verification Specialists to ensure smooth visits. The role requires strong customer service, multitasking, and clear communication in a busy healthcare setting.