Patient Service Concierge — Front Desk

Tuolumne Me Wuk Indian Health Center; Sonora (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Loan forgiveness opportunities

Job summary

Tuolumne Me-Wuk Indian Health Center is seeking a Patient Service Representative in Sonora, CA. You will be the welcoming face for patients, handling check-ins, scheduling, and information gathering in a busy healthcare setting.

The role requires strong customer service, basic Medi-Cal familiarity, and experience with electronic health records. This position supports multiple departments and emphasizes accurate documentation and patient communication.

Qualifications

• High School diploma or GED with 1–2 years of direct experience in healthcare, customer service, or phone banking.

Responsibilities

• Greet and assist incoming patients at the facility.
• Collect documentation such as ID, Medi-Cal information, and co-payments.
• Schedule follow-up appointments and communicate reminders.
• Coordinate with Medi-Cal Assistants, PRC referrals, and IVS for insurance verification.

Skills

Customer service

Phone handling

Healthcare familiarity

Education

High School diploma or GED

Tools

EHR software

Job description

Tuolumne Me-Wuk Indian Health Center is seeking a Patient Service Representative in Sonora, CA. You will be the welcoming face for patients, handling check-ins, scheduling, and information gathering in a busy healthcare setting.

The role requires strong customer service, basic Medi-Cal familiarity, and experience with electronic health records. This position supports multiple departments and emphasizes accurate documentation and patient communication.