Patient Experience Specialist

Northeast Dermatology Associates; Gloucester (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Northeast Dermatology Associates in Gloucester, MA, is seeking a Patient Services Representative - Front Desk to manage patient registration, scheduling, and clinical call coordination across our practices. You will support forms completion, maintain a welcoming lobby, and escalate issues to ensure service excellence.

The role requires a high school diploma and 0-1 years of customer service experience, with proficiency in Microsoft Office and the ability to collect payments at the point of

Qualifications

• 0-1 years of customer service experience preferred.
• High school diploma or equivalent required.
• Ability to navigate multiple computer systems.
• Ability to collect patient payments at the time of service.

Responsibilities

• Greet patients warmly and manage registration.
• Schedule appointments with strong customer service.
• Triage and route clinical calls to the appropriate departments.
• Assist patients with forms to ensure accuracy and completeness.
• Maintain a clean and welcoming lobby and work area.
• Escalate patient concerns to appropriate team members.
• Support familiarity with billing processes and service offerings.

Skills

Customer service

Multitasking

Effective communication

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Northeast Dermatology Associates in Gloucester, MA, is seeking a Patient Services Representative - Front Desk to manage patient registration, scheduling, and clinical call coordination across our practices. You will support forms completion, maintain a welcoming lobby, and escalate issues to ensure service excellence.

The role requires a high school diploma and 0-1 years of customer service experience, with proficiency in Microsoft Office and the ability to collect payments at the point of