Patient Services Coordinator — Outpatient Care Champion

Gilder Search Group; Wisconsin; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Outpatient Setting

Competitive Pay

Time Off - Generous paid time off

Full Benefits Package

401(k) Program

Tuition Reimbursement

Professional Development

Technology that Works for You

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to join our outpatient clinics. As the first point of contact, you will greet patients, manage calls, verify insurance, schedule and relay information, and ensure a welcoming, organized front desk experience.

The role emphasizes empathy, teamwork, and accuracy with billing tasks, copay collection, and maintaining a CDC-compliant environment. Experience in customer service, MS Word/Excel, and healthcare terminology are valued;

Qualifications

• High school diploma or GED.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: Healthcare office experience, familiarity with basic medical terminology, and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Communication

Organization

Time management

Reliability

Adaptability

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to join our outpatient clinics. As the first point of contact, you will greet patients, manage calls, verify insurance, schedule and relay information, and ensure a welcoming, organized front desk experience.

The role emphasizes empathy, teamwork, and accuracy with billing tasks, copay collection, and maintaining a CDC-compliant environment. Experience in customer service, MS Word/Excel, and healthcare terminology are valued;