Patient Services Concierge: Front Desk & Care Coordination

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

UPMC Pulmonary Partners is seeking a Patient Services Representative for its McCandless office at 9104 Babcock Blvd., Suite 2103, Pittsburgh. You will greet patients, manage check-in, collect copays, verify registrations, and schedule appointments in a fast-paced clinical setting.

The role emphasizes strong organizational and communication skills, patient education on financial responsibilities, portal registration, and routing calls to appropriate teams to ensure smooth care coordination.

Qualifications

• Strong organizational, communication, and multitasking skills are essential.
• Customer service oriented with professional demeanor.
• Ability to navigate a clinical environment and queue management.

Responsibilities

• Provide a warm greeting for all patients, guide self-arrival or check-in, collect copayments and payments at the point of service.
• Register patients, verify information, schedule follow-ups and connect patients with services as needed; promote MyUPMC portal.

Skills

Customer service

Communication

Organization

Multitasking

Compassionate demeanor

Job description

UPMC Pulmonary Partners is seeking a Patient Services Representative for its McCandless office at 9104 Babcock Blvd., Suite 2103, Pittsburgh. You will greet patients, manage check-in, collect copays, verify registrations, and schedule appointments in a fast-paced clinical setting.

The role emphasizes strong organizational and communication skills, patient education on financial responsibilities, portal registration, and routing calls to appropriate teams to ensure smooth care coordination.