Patient Services Representative- Pulmonary Partners McCandless Office

UPMC; Pittsburgh, Northern (Allegheny County, KY); On-site; USD 34,000 - 45,000; Full time

Job summary

UPMC Pulmonary Partners is seeking a Patient Services Representative for its McCandless office at 9104 Babcock Blvd., Suite 2103, Pittsburgh. You will greet patients, manage check-in, collect copays, verify registrations, and schedule appointments in a fast-paced clinical setting.

The role emphasizes strong organizational and communication skills, patient education on financial responsibilities, portal registration, and routing calls to appropriate teams to ensure smooth care coordination.

Qualifications

• Strong organizational, communication, and multitasking skills are essential.
• Customer service oriented with professional demeanor.
• Ability to navigate a clinical environment and queue management.

Responsibilities

• Provide a warm greeting for all patients, guide self-arrival or check-in, collect copayments and payments at the point of service.
• Register patients, verify information, schedule follow-ups and connect patients with services as needed; promote MyUPMC portal.

Skills

Customer service

Communication

Organization

Multitasking

Compassionate demeanor

Job description

UPMC Pulmonary Partners is seeking a Patient Services Representative to support its McCandless office located at 9104 Babcock Blvd., Suite 2103, Pittsburgh, PA 15237. In this patient-focused role, you will serve as the first point of contact for patients, providing exceptional customer service while managing appointment scheduling, patient registration, insurance verification, phone communications, and other front office responsibilities. The ideal candidate will possess strong organizational, communication, and multitasking skills while maintaining a compassionate and professional demeanor in a fast-paced clinical environment. This position is Monday through Friday from 7:30 a.m. to 4:00 p.m. Travel to other Pulmonary Partners locations may be required to support operational needs and ensure excellent patient care across the practice.

Responsibilities:

• provide a warm greeting for all patientsGuide patient through use of self-arrival technology or check-in patient at desk depending on patient preferenceCollect copayments and any other applicable patient payments at the point of serviceConfirm and/or update patient registration information at checkoutSchedule follow-up appointments within the practice at checkoutSchedule or connect patient to resources to schedule for ancillary services at checkoutHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Register patients in Biometrics (fingerprint recognition) program and explain benefitsPromote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as neededConfirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiriesObtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulationsAppropriately distribute / triage phone calls to other areas and / or clinical providersAssist with administrative duties in the office including but not limited to scanning of medical records and faxingStays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.