Patient Services Representative, McCandless

UPMC; McCandless, Northern (Allegheny County, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

No weekends or major holidays

Job summary

UPMC Rehabilitation Institute in McCandless seeks a full-time Patient Services Representative to join our team. The role schedules Mon–Fri with no weekends or major holidays, focusing on welcoming patients, educating them about copayments, and guiding them through the care continuum.

You will assist with registration, scheduling follow-ups, connecting patients to financial advocacy, and navigating the MyUPMC portal to ensure a seamless patient experience.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in at desk.
• Collect copayments and any other applicable patient payments.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patient to resources to schedule for ancillary services.
• Help patients navigate the healthcare system with clear instructions.
• Understand service recovery and take action to recover from service failures.
• Register patients in Biometrics program and explain benefits.
• Promote MyUPMC patient portal and assist with registration.
• Educate patients on financial responsibility and connect to advocacy resources.
• Confirm/verify insurance benefits with carrier via online verification or phone.
• Obtain signature of patient or family for consent to treatment under HIPAA rules.
• Triage phone calls to other areas or clinical providers.
• Assist with administrative duties (scanning, faxing).
• Stay informed on navigation of UPMC Patient Portal and communicate how to use it.

Job description

The Rehabilitation Institute is seeking a full time Patient Services Representative to join the team at our McCandless clinic! This position will work a schedule of Mon 9am-5:30pm, Tue 11am-7:30pm, Wed/Thurs 8am-4:30pm, and Friday 7am-3:30pm. A perk of this position is that it does not require any weekends or major holidays!

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.