Patient Services Representative

CRH Healthcare, LLC; Hagerstown (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On-the-job Training

Employee flat-rate medical services at

Flexible Work Schedules

Generous PTO Plan

Employee Assistance Program

Complimentary Financial Planning

Collaborative Work Environment

Annual Merit Increases

Job summary

Patriot Urgent Care in Hagerstown, MD is seeking a Patient Services Representative to deliver exceptional front-desk support in a fast-paced urgent care clinic.

The role requires greeting patients, verifying insurance, processing registrations and copays, and coordinating with clinicians to ensure smooth patient flow. Strong customer service, communication, and basic computer skills (EMR) are essential for success.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of front desk/reception experience.
• Healthcare outpatient customer service preferred.
• Willing to work up to 12-hour shifts.
• Ability to assist patients with mobility needs.
• Detail-oriented with strong communication.
• Familiarity with electronic medical records.
• Typing speed of 25 words per minute.

Responsibilities

• Greet patients and visitors in a friendly manner.
• Check in patients, verify insurances, update records, and collect copays.
• Advocate for patients in coordination with clinical staff.
• Answer incoming phone calls promptly.
• Maintain neat waiting area.
• Assist patients with ambulatory needs, including wheelchairs.
• Open/close clinic procedures and reporting.
• Perform additional clerical duties as needed.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Typing 25 WPM

Job description

Location: Hagerstown, MD

Job Id:4582

# of Openings:1

Patriot Urgent Care is a leading urgent care operator in the state of Florida. Our mission is to provide the perfect patient experience so our patients can “Get in. Get out. Get better”. We are currently seeking a Patient Services Representative for our urgent care clinics.

The Patient Services Representative provides excellent customer service to patients and clerical support to clinical staff. Employees in this role are the first point of contact with patients. We are looking for someone who is enthusiastic, friendly and has strong customer service and communication skills.

Company Perks and Benefits:

• On-the-job Training
• Employee flat-rate medical services at CRH-affiliated clinics
• Flexible Work Schedules
• Generous PTO Plan
• Employee Assistance Program
• Complimentary Financial Planning
• Collaborative Work Environment
• Annual Merit Increases

PRIMARY RESPONSIBILITIES:

• Promptly greet patients and visitors in the waiting area in a friendly and helpful manner.
• Check in patients, verify insurances, update necessary patient information in the system, and collect copay.
• Serve as a patient advocate to provide world-class care in coordination with clinical staff and providers.
• Promptly answer incoming phone calls.
• Maintain a neat and orderly waiting room.
• Assist patients with ambulatory difficulties, including obtaining wheelchairs and provide assistance with walking.
• Responsible for opening and closing clinic procedures and reporting.
• Perform additional clerical duties as necessary.

QUALIFICATIONS AND EXPERIENCE:

• High school diploma or equivalent
• Minimum of one (1) year of reception/front desk experience (coordinator, receptionist, clerk, agent, specialist, etc.)
• Customer service experience in a healthcare outpatient setting preferred
• Ability to work up to 12-hour shifts during the week or weekend as needed
• Ability to escort or transport patients by wheelchair or stretcher when needed
• Detail-oriented with excellent interpersonal communication skills
• Basic computer skills including familiarity with electronic medical records
• Types 25 words per minute

CRH Healthcare provides a professional work environment, a strong clinical support organization and a competitive compensation and benefits package.

CRH Healthcare is an equal opportunity employer: M/F/D/V