Patient Services Concierge - Check-In & Scheduling

jeffersonhealth; Philadelphia (Philadelphia County); On-site; USD 51,577,000 - 74,501,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Tuition assistance

Job summary

The Jefferson Health system is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals and departures, verifying insurance, and obtaining pre-authorizations for procedures. The role requires courteous, professional interactions and will support efficient patient flow within the practice/department at Jefferson Health facilities.

Shifts include M 3-7 and T/Th 8-5, with workdays in a hospital setting.

Qualifications

• HS Diploma or equivalent required.
• Customer service and/or patient facing healthcare experience preferred.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.

Skills

Customer service

Communication

Education

HS Diploma

Job description

The Jefferson Health system is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals and departures, verifying insurance, and obtaining pre-authorizations for procedures. The role requires courteous, professional interactions and will support efficient patient flow within the practice/department at Jefferson Health facilities.

Shifts include M 3-7 and T/Th 8-5, with workdays in a hospital setting.