Patient Services Concierge

Summit Health; Saddle Brook (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly, detail-oriented front desk/PSR professional to greet patients and manage admissions at multiple satellite locations. You will capture accurate demographics, verify insurance, and coordinate scheduling with clinical staff to ensure smooth patient flow and timely visits.

The role requires excellent communication, organization, and multitasking in a fast-paced medical office environment, with opportunities to grow within a patient-centered network that values

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Knowledge of medical office terminology preferred.
• Experience with EHR, Practice Management System preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers the telephone promptly, directs calls appropriately, takes messages, and delivers to the appropriate person.
• Informs patients of delays in physician schedules and assists with patient comfort.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.

Skills

Customer service

Organizational skills

Multitasking

English communication

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR system

Practice Management System

Office software

Job description

VillageMD is seeking a friendly, detail-oriented front desk/PSR professional to greet patients and manage admissions at multiple satellite locations. You will capture accurate demographics, verify insurance, and coordinate scheduling with clinical staff to ensure smooth patient flow and timely visits.

The role requires excellent communication, organization, and multitasking in a fast-paced medical office environment, with opportunities to grow within a patient-centered network that values