Patient Concierge & Scheduling Specialist

Summit Health; Garden City (ID); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

FSA

Job summary

VillageMD is seeking a healthcare office assistant to support front-desk operations across patient scheduling, admissions, and referrals. You will greet patients, manage appointment calendars, and coordinate with physicians and nursing staff.

The role requires strong customer service, English proficiency, and basic medical office software knowledge. A high school diploma or GED is required, with Heartsaver certification within 30 days of hire.

Qualifications

• High School Diploma or GED required.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred. Previous office experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent interpersonal and customer service skills.
• Accurate computer data entry skills.
• Organizational multi-tasking ability.
• Knowledge of medical office terminology preferred.

Responsibilities

• Greeting patients and families, scheduling appointments, admissions, and procedures in a timely manner.
• Answering calls promptly and directing callers to the appropriate staff.
• Schedule future appointments, tests, and referrals as ordered by physicians.
• Maintain on-call schedules and physician contact information.
• Prepare charts for new patients and maintain accurate records.
• Request and organize medical records for visits and procedures.
• Reconcile encounters according to policy.
• Monitor supply inventory and requisition needed items.
• Perform clerical duties such as faxing, photocopying, filing and mailings.
• Verify patient information and protect confidentiality.

Skills

Greet patients

Appointment scheduling

Telephone etiquette

Medical office software

Education

High School Diploma or GED

Tools

EHR

Practice Management

Job description

VillageMD is seeking a healthcare office assistant to support front-desk operations across patient scheduling, admissions, and referrals. You will greet patients, manage appointment calendars, and coordinate with physicians and nursing staff.

The role requires strong customer service, English proficiency, and basic medical office software knowledge. A high school diploma or GED is required, with Heartsaver certification within 30 days of hire.