Patient Services Specialist – Psychiatry

Duke Careers; Durham (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Duke Health is seeking a Patient Service Associate to support Psychiatry Lakeview in Durham, NC. This role handles patient check-in/out, scheduling, billing and cash handling, and coordinates with care teams to ensure smooth clinic operations.

The ideal candidate has strong communication, basic computer skills, and the ability to manage multiple tasks while delivering compassionate service to patients and families.

Qualifications

• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize and prioritize work, provide clear oral and written instructions, and interact tactfully with patients.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and preparing activities.
• Check-in patient upon arrival and verify demographics.
• Post charges and manage cash processing for patient accounts.
• Coordinate labs and procedures as requested; file and distribute records.
• Explain billing processes to patients and collect payments per policy.
• Schedule tests, appointments, and referrals; communicate with physicians and staff.

Skills

Basic PC skills

Data entry

Medical terminology

Telephone etiquette

Job description

Duke Health is seeking a Patient Service Associate to support Psychiatry Lakeview in Durham, NC. This role handles patient check-in/out, scheduling, billing and cash handling, and coordinates with care teams to ensure smooth clinic operations.

The ideal candidate has strong communication, basic computer skills, and the ability to manage multiple tasks while delivering compassionate service to patients and families.