Patient Services Pro - Front Desk & Scheduling

Mercy Health; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Health is seeking a Patient Services Representative for the St. Vincent Medical Center Medical Office Building 2.

The role involves patient registration, demographic verification, collecting insurance information, scheduling appointments, and updating medical records with accuracy and efficiency. You will greet patients and the community with professional, compassionate service, handle inquiries, explain financial options, and may cover other physician practice locations as needed.

Qualifications

• High School Diploma or GED (required).
• Prior experience in patient registration/healthcare (preferred).
• Equal opportunity employer statement included in Mercy Health materials.

Responsibilities

• Serves as the primary point of contact between patients and physician practices.
• Greet patients and community with respectful, strong customer service.
• Schedule appointments, enter patient data, and manage scheduling in the system.
• Process patient registrations, verify demographics and insurance, and complete admissions paperwork as needed.
• Assist with referrals, authorizations, and follow-up scheduling for services.

Education

High School Diploma or GED (required)

Job description

Mercy Health is seeking a Patient Services Representative for the St. Vincent Medical Center Medical Office Building 2.

The role involves patient registration, demographic verification, collecting insurance information, scheduling appointments, and updating medical records with accuracy and efficiency. You will greet patients and the community with professional, compassionate service, handle inquiries, explain financial options, and may cover other physician practice locations as needed.