Patient Services Champion & Care Team Liaison

Lamaestra; El Cajon (CA); On-site; USD 30,307 - 42,705; Full time

Job summary

A community health center in El Cajon, CA is seeking a Patient Service Representative (PSR) to manage patient check-ins and assist with necessary documentation. The ideal candidate should have a high school diploma, a strong background in customer service, and excellent communication skills. Responsibilities include processing payments, resolving patient complaints, and maintaining effective relationships with staff and patients. Flexibility and compassion are essential, along with proficiency in EMR software. This is a full-time role with a salary ranging from $22 to $31 per hour based on experience.

Qualifications

• Prior administrative or clerical experience in a clinical or community-based setting preferred.
• Experience as a Patient Services Representative or similar duties.
• Bilingual is preferred.

Responsibilities

• Perform day-to-day office duties including data entry and answering phones.
• Welcome and greet patients in a friendly manner.
• Verify payment methods and collect data.
• Resolve patient complaints through conflict resolution.
• Maintain effective communication with patients and staff.

Skills

Customer service

Communication skills

Flexibility

Cultural sensitivity

Cash handling

Education

High school diploma or equivalent

Tools

EMR software (e.g. NextGen, Epic)

Word processing applications

Spreadsheet applications

Job description

A community health center in El Cajon, CA is seeking a Patient Service Representative (PSR) to manage patient check-ins and assist with necessary documentation. The ideal candidate should have a high school diploma, a strong background in customer service, and excellent communication skills. Responsibilities include processing payments, resolving patient complaints, and maintaining effective relationships with staff and patients. Flexibility and compassion are essential, along with proficiency in EMR software. This is a full-time role with a salary ranging from $22 to $31 per hour based on experience.