Patient Services & Care Coordination Specialist

Weil Foot & Ankle Institute; Hamilton (MT); On-site; USD 32,000 - 44,000; Full time

Job summary

Balance Health in Montana is seeking a Patient Services Representative to join the front desk and care team. You will handle check-in/check-out, coordinate referrals, schedule patient appointments, and assist patients in obtaining services efficiently.

The role requires strong communication, multitasking ability, and confidentiality. Prior medical office experience is preferred to support timely patient care and effective clinic operations.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ year customer service experience; 1+ year medical office experience preferred.
• Excellent communication and ability to multitask; maintain patient confidentiality.

Responsibilities

• Complete initial intake and follow-up calls with patients via inbound/outbound channels.
• Process prescription refill requests per established procedures.
• Promptly report and refer patient concerns to licensed clinic personnel.
• Schedule and edit patient appointments using the scheduling system.
• Respond to inquiries from patients, relatives and referring physicians with accurate information.
• Act as patient advocate and liaison for Balance Health in community interactions.
• Perform front desk clerical duties and meet departmental goals; adhere to HIPAA/compliance standards.

Skills

Customer service

Telephone skills

Administrative skills

HIPAA compliance

Record keeping

Education

High school diploma or equivalent

Associate degree preferred

Tools

Scheduling system

Microsoft Word

Database applications

Job description

Balance Health in Montana is seeking a Patient Services Representative to join the front desk and care team. You will handle check-in/check-out, coordinate referrals, schedule patient appointments, and assist patients in obtaining services efficiently.

The role requires strong communication, multitasking ability, and confidentiality. Prior medical office experience is preferred to support timely patient care and effective clinic operations.